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Satisfaction Guaranteed

SATISFACTION GUARANTEED

At Cobalt Heights customer satisfaction is our main priority. We will always go above and beyond to ensure you are happy with your purchase experience.

How are we going to do this, you ask? Read on...

BEFORE THE SALE
Every picture on our website is of the actual item. At Cobalt Heights you won’t find any edited pictures. This ensures that when you purchase from us you know exactly what you will receive. All our items are in stock and ready to be shipped as soon as possible. No messy pre-orders ensures you will get your items as soon as possible.

AT THE SALE
We sell only the finest quality products from reputable manufacturers. Only the highest quality materials are used for our jewellery, clothing and accessories. The personal information and credit card information you provide us with is safe and secure, and we promise to protect your privacy.

AFTER THE SALE
We'll ship your order within 3 business days (usually faster) and keep you updated on the status every step of the way. You can contact us during business hours with any questions you have. Our Return Policy provides assurance that we'll take care of you in the off chance that you have any problems with your purchase.

When placing an online order your personal and credit card information is encrypted, which makes it virtually impossible for that information to be stolen or intercepted while being transferred. Cobalt Heights meets the security standards set out by the payment card industry such as Visa, Mastercard and American Express. You can be rest assured that your personal and credit card information is safe with us.

We use a firewall and also protect all transactions using Secure Sockets Layer (or SSL, sometimes referred to as a secure certificate), which is an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers. This ensures that only we can view your personal information.

You know how a lot of people are scared of flying, even though it's statistically safer than driving? The same paradox exists for online credit card use versus traditional credit card use. Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorised computer.

At Cobalt Heights we also ensure a very high level of security, our site is checked daily to identify any breaches or weaknesses. If this does occur we are immediately notified so that we can correct any issues.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting guidelines and procedures.

Secure Shopping

When placing an online order (over the internet), your personal and credit card information always is encrypted before being sent over the Internet.  This makes it virtually impossible for that information to be stolen or intercepted while being transferred.  Cobalt Heights meets the security standards set out by the payment card industry such as Visa, Mastercard and American Express.

Rest assured that your personal and credit card information is safe with us. We utilize a firewall and also protect all transactions using Secure Sockets Layer (or SSL, sometimes referred to as a secure certificate), which is an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers. This ensures that only we can view your personal information.

You know how a lot of people are scared of flying, even though it's statistically safer than driving? The same paradox exists for online credit card use versus traditional credit card use.  Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

This ensures that you will receive the best possible protection for your health and personal information.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting guidelines and procedures.